Customer Support Specialist (Night Shifts-7PM To 4 AM) Job in ProMobi Technologies Pvt. Ltd.

Experience - 1 to 3 years

Location - Pune

We are looking for a Customer Support Associate, who can assist clients with product issues

and help to maintain a high customer retention level, He/She will be responsible for inbound

and outbound calls and chat from the customer base and addressing customer issues and

concerns. This vital position requires an action-oriented, flexible problem-solver who will

assist customers in expediting their queries and correcting post-sales problems. To

understand the customers need and provide world class service to our customers.

Key Responsibilities :

The individual role that youll play in our team:

Deal directly with customers.

Respond promptly to customer inquiries

Handle and resolve customer queries and complaints

Obtain and evaluate all relevant information to handle product and service

inquiries

Provide pricing and delivery information about the products

Process orders, forms, applications and requests

Organize workflow to meet customer timeframes

Maintain customer databases

Communicate and coordinate with internal departments

Follow up on customer interactions.

What we want to see in the potential Candidate

Quick learner and versatile.

Must possess strong communication skills in English, both written and verbal

Should be comfortable on calls for solving queries of the customers.

Sound work ethic. .

Must be able to conduct themselves in a professional and courteous manner.

Should be able to understand customer feedback and analyze to respond

accordingly.

Should stick to company process and guideline.

Should be able to follow the TAT ( Turn Around Time).

Should be able to log, summarize and pass on queries.

Key Skills:

2+ years of experience into Customer Support

Customer support for a Product would be an added advantage.

Technical background would be an added advantage

The ability to manage your time and plan your day effectively

Excellent written and verbal communication skills.

Excellent Email communication is a must.

Strong ownership

Good amount of patience to attend different types of customers.

A logical thinker

An excellent problem solver with strong analytical skills

Friendly attitude

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)

Scalefusion MDM allows organizations to secure & manage endpoints including

smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps

and content. It supports the management of Android, iOS, macOS and Windows 10 devices

and ensures streamlined device management operations with InterOps. Fusion of Endpoints

at Scale.

Promobi Technologies:

ProMobi Technologies provides a leading Mobile Device Management Solution under the

brand Scalefusion. The solution allows organizations to manage Android and iOS devices

from the cloud. It offers modern mobile device management (MDM), application

management (MAM) and content management (MCM) experience for corporate-owned

devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their

Device Management.