System Engineer Job in Precision Group

Job Description

We are looking for System Engineer at Delhi & Gurgaon Location with 1 to 3 years of experience possessing the following skills:

Position- System Engineer

Level- L1 Support

Key skills- Hardware troubleshooting, technical support, Mail Configuration, Remote Support, Printer support, Basic Networking, Window, AD, DHCP, DNS, SLA, Ticketing tools.

Work experience- 1 to 3

Location- Delhi/Gurgaon

Communication- Fluently English

Employment Type- Full time

Job Function- Enduser Support

Number of Vacancies- 4

Industry- Information Technology & Services

Education- B.E/ B. tech specialization in ECE, EEE, CS, IT / Diploma / Any UG

Reporting to Service Delivery Manager /Team Lead

Job Description-

• Troubleshooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration, and troubleshooting of OS, MS Office)
• Installation and configuration of Windows/Linux based operating systems (Windows XP, Vista,7,8 & 10)
• Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & IBM Lotus notes.
• Installation and Managing of antivirus products
• Taking Regular data backup and restoration of data & mail backup of MS Outlook (PST files).
• Installation, Configuration of Biometric devices.
• Configuring & troubleshooting Desktop/Laptops for L1 level & Managing data backup and recovery.
• Managing of DNS, Active Directory, basic window server
• Troubleshooting basic thin client issues.
• Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching ).
• Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences.
• Configuring & Troubleshooting Network printers, scanners & Local printers at L1 Level.
• Installation, the configuration of Antivirus Cementech & MacAfee
• Resolving tickets within the SLA which is raised from the End User side supporting through floor support/Remote support & Call support.
• Configuration and support for iPad & iPhone.
• Deployment and complete user configuration of new and used PC workstation profiles utilizing window 7 or 10 Operating System.
• Monitoring the GSD and ITAM Software Requests by Remedy ticketing tool and giving support through remote by using RDC/dameware mini remote control/SCCM Client tool and Support Center.
• Installation and managing of Video conferences

Desired Skills and experience-

• Minimum 1 to 3 years experience in a similar End-user support role
• Any Bachelors degree/diploma (without any backlogs)
• Certification course completion on MCSE /CCNA will be added advantage.
• Willing to support under 24/7 support.
• Provide user support to quickly diagnose and resolve desktop issues.
• Good verbal & written communication skills.

Warm regards,

Jigyasa Chaudhary

HR Recruiter
Precision Group

Email- jigyasa.chaudhary@precisionit.co.in
www.precisionit.co.in