BriefCase
BriefCase

Support Analyst L1/l2 Job in Posist Technologies Pvt. Ltd.

Support Analyst L1/l2

Posist Technologies Pvt. Ltd. 4+ weeks ago
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Job Summary

Experience: 1-3 years

Location: Delhi (POSist HQ)

Acting as the lead point of contact to clients & delivering service via phone, remote connection or email. Daily activities include gathering customer queries related to product features, hardware/software issues or internet connectivity issues and resolving them by evaluating & analyzing. Wherever mandatory, escalating priority issues as per client specifications. Also required are successful planning, product implementation, maintenance and follow up for all POSist users.

Responsibilities:

  • Taking Client queries over Call / Email / Chat
  • Resolve the tickets via Call / Email / Chat/ Remote tools
  • Register Client queries in Ticketing Tool.
  • Follow-up with client and with internal teams.
  • Resolve the issue within the SLA and Company guidelines.
  • Escalate the ticket to respective team and follow-up.
  • Resolve the tickets related to Printers, Cash Drawer, networking and POSist Product.
  • Sending updates to clients related to reported queries.
  • Working in Rotational Shifts.
  • Creating troubleshooting documents

Skills Checklist:

  • Good Communicable skills.
  • Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)
  • Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and network)
  • Good Decision making skills
  • Multitasking
  • Willing to work Cross teams
  • Should be a Team player
  • Should have Knowledge of Remote Tools
  • Good Skills to adapt any Software tool.
  • Documentation Skills is an add on


Qualification :
Graduate
Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires

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