BriefCase
BriefCase

Quality Assurance Coach Job in Posist Technologies Pvt. Ltd.

Quality Assurance Coach

Posist Technologies Pvt. Ltd. 4+ weeks ago
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Job Summary

Responsibilities:

  • Responsible for managing team performance with specific quality standards.
  • Constant evaluation and documentation of performance through call monitoring, and assessing them based on predefined evaluation forms.
  • Should demonstrate strong attention to detail and have analytical and problem-solving abilities.
  • Training, motivating, coaching, and correcting employees to ensure that standards are met. A desire to help others achieve their best.
  • Ensure ongoing compliance with quality and company standards.

Ideal Candidate:

  • Excellent communication skills mandatory, both written and verbal.
  • Good presentation skills along with knowledge of training.
  • Strong computer skills, knowledge of Microsoft Office Word, Excel & PowerPoint. Average Typing Speed for efficiency with documentation processes.
  • Ability to create content for training programs.
  • Passion for Customer Centricity from past experience.

Minimum Qualifications:

  • Technical knowledge with Windows and computer hardware troubleshooting.
  • Experience as a Customer Service Representative 1 1.5 Years.
  • Experience as a Quality Analyst/Quality Coach 1+ year.


Qualification :
Bachelors Degree
Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires

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