Customer Support Executive [i/e2-e3] Job in Pixelcrayons

Customer Support Executive [i/e2-e3]

Pixelcrayons 4+ weeks ago

Gurgaon, Haryana
Not Disclosed
Full-time
Permanent

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Job Summary

Job Title: Customer Support Executive

Experiences: 8-12 yrs.
Location: Noida
Number of positions: 2

About the Role: We are seeking a highly motivated and customer-focused individual to join our Customer Support Team as a Customer Support Executive. In this role, you will be responsible for providing excellent customer support to our clients for our SaaS product. You will be the primary point of contact for customer inquiries and will work closely with the product and technical teams to resolve customer issues. You will also be required to handle inbound inquiries, provide demos to potential customers & on-board them to the system.

Responsibilities:
Respond to customer inquiries via phone, email and chat in a timely and professional manner
Troubleshoot customer issues related to our SaaS product and provide appropriate solutions
Maintain customer satisfaction by timely resolution of customer issues
Document customer interactions and escalate issues to relevant teams as necessary
Collaborate with the product and technical teams to identify and resolve recurring customer issues
Provide product support, including training/demos and on-boarding assistance with product usage
Continuously improve customer support processes and procedures

Requirements:
Proven experience in a customer support role, preferably in a SaaS or technology-related field
Strong written and verbal communication skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Ability to troubleshoot technical problems and provide solutions
Excellent problem-solving and analytical skills
Strong attention to detail
Knowledge of customer service principles and practices
Basic knowledge of SQL,HTML and CSS is a plus

Education:
Bachelor's degree in related fields or equivalent experience

What we offer:
A dynamic and fast-paced work environment
Opportunities for professional growth and advancement
A supportive and collaborative team culture
Competitive salary and benefits package

If you are passionate about providing excellent customer support and are looking for an exciting opportunity to grow your career, we encourage you to apply.

Experience Required :

8 to 12 Years

Vacancy :

2 - 4 Hires