Branch Coordinator Job in Pinnacle Teleservices

Branch Coordinator

Pinnacle Teleservices 2 weeks ago

Gurgaon, Haryana
Not Disclosed
Full-time

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Job Summary

Roles and Responsibilities

To Ensure smooth and fast on-boarding of all new clients (Max 2day).
To Collect documents before on-boarding (PO, MOU, Agreements etc).
Following up for closure of Agreement /MOU open points for faster on-boarding.
Checking of Invoices /submission and Collection of all the payments within the due dates & allocation of Payments, maintaining the hygiene of Branch Ledger.
Retention of Existing clients.
Focus on increment Business (for existing Clients)
Ensuring branch leads are followed up from all team members, Keeping the status of all leads,
Ensure the branch is regularly updating the lead status in LMS.
Recharge Records, follow up for up-coming recharge
DLT cases needs to be escalated to National Sales Coordinator if there is a delay in response.
Ensuring all clients complaints are addressed within the TAT (60 minutes), If not then complaints of clients need to be escalated as per below Annexure -1 Escalation Matrix.
To Ensure all the documents are kept in an organized manner (soft copy), and are collected before on-boarding.
To maintain the new Business Records & Cross Sale Records (Till automation starts)
To take the feedback from clients on the services on a regular interval (once in a month) and the same reports need to be submited to Head Office.
If any client is deactivating the services ensure feedback and reason for discontinuing is taken. Report needs to be submitted at the start of the month to the Head Office.
Ensure all the convenience bills/reports are shared on a monthly basis with accurate data to the HR department.
Outstanding collection responsibility will lie under the respective Branch Coordinators, Checking of Invoices /submission and Collection of all the payments within the due dates, allocation of Payments, maintaining the hygiene of Branch Ledger.