Dynamics Field Service Developer Job in Pinkerton

Key Responsibilities:

• Uphold Pinkerton's values of integrity, vigilance, and excellence in every task.
• Work directly with business stakeholders to capture and translate business requirements into technical specifications.
• Design, build, and implement customizations and integrations within Dynamics 365 Field Service to meet specific operational needs.
• Customize Dynamics 365 entities, forms, views, dashboards, and workflows to optimize field service operations such as work orders, scheduling, and resource management.
• Develop integrations between Dynamics 365 Field Service and other systems using Power Automate, Azure Logic Apps, and custom APIs.
• Provide ongoing technical support and troubleshooting for Dynamics 365 Field Service issues, collaborating with support teams to resolve system problems.
• Perform unit testing, system testing, and user acceptance testing to ensure all custom solutions meet performance and functionality standards.
• Create and maintain detailed documentation for all customizations, integrations, and configurations.
• Collaborate with project managers, business analysts, and other stakeholders to ensure successful delivery of projects.
• Train and support end-users and team members as needed, helping to maximize the effectiveness of solutions.
• Participate in after-hours on-call rotation for production system support.
• Contribute to the full application lifecycle design, development, testing, deployment, and maintenance bringing innovation to every stage.

Education and Experience Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• A minimum of five years of experience in developing and customizing Dynamics 365 CRM applications, preferably with expertise in Field Service.
• Pinkerton is an inclusive employer and welcomes candidates with diverse backgrounds, experiences, and perspectives.

Core Competencies:

• In-depth knowledge of Dynamics 365 Field Service, including entity customization, form design, and workflow automation.
• Proficiency in C#, JavaScript, and HTML for custom plugin and web resource development.
• Hands-on experience with Power Apps, Power Automate, and Azure Logic Apps for system integrations and automation.
• Familiarity with Dataverse (formerly Common Data Service) and integration patterns within Dynamics 365.
• Strong communication skills able to effectively convey technical information to diverse audiences.
• Ability to collaborate and work effectively across teams and departments.
• Eagerness to learn and apply new technologies and architectural approaches.
• Strong problem-solving skills and the ability to lead teams in technical initiatives.
• Experience with unit testing and a test-driven development approach.

Work Environment and Conditions:

• Physical and mental capacity to perform essential job functions with or without accommodation.
• Exposure to sensitive and confidential information.
• Regular use of computers, with occasional light lifting and office equipment operation.
• Ability to adjust focus for both close-up and distance vision.
• Frequent sitting during work hours.