Team Lead / Assistant Manager Job in Picknhook Online Services Private Limited

Job description

Oversee the entire gamut of E-commerce Ops - procurement, warehousing, payments, order fulfilment, delivery services, and vendor management.

P&L ownership and management.

Strategy formulation and implementation through various digital platforms.

Provide overall direction and leadership to the e-com team and customer service team.

Collaborate with cross-functional teams to manage all aspects of the e-commerce business.

Identify, evaluate, negotiate and manage strategic vendors for Pan India global order fulfilment and delivery.

Meet and sustain all KRAs based on the organizational requirements through process reengineering and efficiency analysis.

Periodically revisit process flows and recommend course corrections as applicable.

Facilitate and implement process improvement ideas to improve overall process efficiency and customer experience.

Liaise with various departments to gain support on customer escalations and resolve operational issues.

Drive quality and customer experience culture across teams.

Effective resource planning for the teams.

Handling the sale and distribution of products through online shopping.

Building and maintaining e-commerce sites and coordinating with IT professionals.

Primarily focused on collaborating with marketing and sales teams to work towards sales targets.

Handling the experience that customers have when purchasing online.

Handling customer issues.

Provide information about the products that they're selling.

Review sales data and stock levels to ensure that supply meets demand and to help prepare reports with expected revenue figures.

Analyse sales data regularly and assess the market in order to help make effective business goals and revise expectations appropriately.

E-commerce Executive help shape decisions about products, pricing and promotional strategies.

Required Candidate profile

Create catalogues on back office platform according to requirements.

Our clients with coverage around the country, require the creation of catalogues by country. The catalogues executive must understand the client's needs through the direct communication channel of the Project Managers and apply it to the required catalogues.

Understanding of prices, GST, costs, mark-ups, etc.

Work closely with procurement who is collecting data from vendors.

Upload all data in back office platform to generate catalogue.

Verify data before sending for validation to Procurement.

Create path of catalogue sharing & collect all images associated with products.

Deliver catalogues in the format required by customers.

Training will be offered on platforms and functionalities.

Update prices according to procurement requirements.

Update supplier prices on platform (internal platform) according to Procurement requirements.

Updating prices in online customer catalogues.

Information verification with Procurement and Project Managers.

Create path to share with clients, gathering all information & images.

Load promotional items and create seasonal catalogues

Uploading information, new items, promotional items, or promotional pricing.

Creation of promotional catalogues according to seasons and promotions by country.

Update of catalogues for clients who accept promotions.

Create path to share with clients, gathering all information & images.

Registration of new suppliers to the site

Registration of new suppliers.

Loading data from new suppliers and update of current suppliers (basic information such as address, contact phone numbers, etc.)

Maintain updated supplier database.

Respect and control of all Service Level Agreement (SLA) of deliverables

Provide delivery times for the creation of catalogues and according to the SLAs agreed with our customers.

Work proactively to keep information always update.

Required Key Skills

Job description

Oversee the entire gamut of E-commerce Ops - procurement, warehousing, payments, order fulfilment, delivery services, and vendor management.

P&L ownership and management.

Strategy formulation and implementation through various digital platforms.

Provide overall direction and leadership to the e-com team and customer service team.

Collaborate with cross-functional teams to manage all aspects of the e-commerce business.

Identify, evaluate, negotiate and manage strategic vendors for Pan India global order fulfilment and delivery.

Meet and sustain all KRAs based on the organizational requirements through process reengineering and efficiency analysis.

Periodically revisit process flows and recommend course corrections as applicable.

Facilitate and implement process improvement ideas to improve overall process efficiency and customer experience.

Liaise with various departments to gain support on customer escalations and resolve operational issues.

Drive quality and customer experience culture across teams.

Effective resource planning for the teams.

Handling the sale and distribution of products through online shopping.

Building and maintaining e-commerce sites and coordinating with IT professionals.

Primarily focused on collaborating with marketing and sales teams to work towards sales targets.

Handling the experience that customers have when purchasing online.

Handling customer issues.

Provide information about the products that they're selling.

Review sales data and stock levels to ensure that supply meets demand and to help prepare reports with expected revenue figures.

Analyse sales data regularly and assess the market in order to help make effective business goals and revise expectations appropriately.

E-commerce Executive help shape decisions about products, pricing and promotional strategies.

Required Candidate profile

Create catalogues on back office platform according to requirements.

Our clients with coverage around the country, require the creation of catalogues by country. The catalogues executive must understand the client's needs through the direct communication channel of the Project Managers and apply it to the required catalogues.

Understanding of prices, GST, costs, mark-ups, etc.

Work closely with procurement who is collecting data from vendors.

Upload all data in back office platform to generate catalogue.

Verify data before sending for validation to Procurement.

Create path of catalogue sharing & collect all images associated with products.

Deliver catalogues in the format required by customers.

Training will be offered on platforms and functionalities.

Update prices according to procurement requirements.

Update supplier prices on platform (internal platform) according to Procurement requirements.

Updating prices in online customer catalogues.

Information verification with Procurement and Project Managers.

Create path to share with clients, gathering all information & images.

Load promotional items and create seasonal catalogues

Uploading information, new items, promotional items, or promotional pricing.

Creation of promotional catalogues according to seasons and promotions by country.

Update of catalogues for clients who accept promotions.

Create path to share with clients, gathering all information & images.

Registration of new suppliers to the site

Registration of new suppliers.

Loading data from new suppliers and update of current suppliers (basic information such as address, contact phone numbers, etc.)

Maintain updated supplier database.

Respect and control of all Service Level Agreement (SLA) of deliverables

Provide delivery times for the creation of catalogues and according to the SLAs agreed with our customers.

Work proactively to keep information always update.

Required Key Skills

Looking for a Dynamic Female Candidate Only.

Experience in platform management, information structure, and database.

Quick Learning.

Organized, attention to details.

Analytical thinking, structured.

Efficient, patient & organized.

Proficient on MS Office.

Good written & verbal communication skills.

Problem solver and solutions-oriented.

Great at building relationships and maintaining strong bonds.

Perfect English communication mandatory.

Effective coordination skills.

Planning, Decision Making, Vendor management, Process Improvement.

Self-driven, high integrity, proactive, hardworking, team-player.

Excellent interpersonal and organizational skills.

Strong interpersonal skills.

Experience in platform management, information structure, and database.

Quick Learning.

Organized, attention to details.

Analytical thinking, structured.

Efficient, patient & organized.

Proficient on MS Office.

Good written & verbal communication skills.

Problem solver and solutions-oriented.

Great at building relationships and maintaining strong bonds.

Perfect English communication mandatory.

Effective coordination skills.

Planning, Decision Making, Vendor management, Process Improvement.

Self-driven, high integrity, proactive, hardworking, team-player.

Excellent interpersonal and organizational skills.

Strong interpersonal skills.