Customer Service Lead Job in Photojaanic
Customer Service Lead
Photojaanic
4+ weeks ago
- Goa Velha, North Goa, Goa
- Not Disclosed
- Full-time
Job Summary
Were looking for a caring and photography-loving Customer Service Lead. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements; and working closely with our teams to continuously improve our service quality.
Essential Duties and Responsibilities:
- Make sure customer queries are solved quickly with a high degree of satisfaction
- Handle customer complaints across email, phone, social media, and live chat
- Maintain and improve customer service SLAs
- Look for ways to improve our service quality via root-cause analysis
- Help build a customer-centric company culture
- Collaborate closely with our teams
Qualification:
- Bachelor's Degree
- Excellent English writing and speaking skills
- Detail-oriented
- Active on social media
- Hindi, Marathi or Kannada language skills a plus
- A love of photography
Minimum qualification requirement
Required - Customer Service skill with 2+ years experience
Required - Bachelor's or higher education
Required - Located in Goa
Required - Good command over English , Hindi
Experience Required :
2 to 5 Years
Vacancy :
1 Hire
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