Service Engineer Job in Phillips Machine Tools

Position: Service Engineer

Location: Ahmedabad

Employment Type: Full Time

Experience Required: 3 5 Years

Company: Phillips Machine Tools India Pvt Ltd

Industry: Industrial Machinery / Manufacturing

Job Overview

We are seeking a highly motivated and customer-focused Service Engineer to join our best-in-class service team supporting HAAS CNC machines. In this role, you ll be responsible for delivering prompt, professional, and legendary service, ensuring machine uptime, and maintaining strong client relationships.

You will handle both electrical and mechanical troubleshooting, installation, commissioning, and post-sales support for our HAAS machine tools. As the frontline of our brand, your commitment to customer satisfaction will play a critical role in reinforcing Phillips' reputation as a trusted and innovative CNC solution provider.

Key Responsibilities

• Attend and resolve service calls promptly to minimize machine downtime.
• Perform installation and commissioning of HAAS CNC machines across assigned customer sites.
• Provide mechanical and electrical support for machine diagnostics, repairs, and routine maintenance.
• Document service activities, problem-solving summaries, and escalate critical issues as needed.
• Maintain clear, open communication with both junior and senior team members to promote learning and improvement.
• Build and nurture long-term customer relationships, acting as the go-to expert for all service-related queries.
• Ensure timely arrangement and sourcing of spare parts (in or out of warranty).
• Work collaboratively to create a positive, supportive, and growth-oriented work environment.
• Proactively identify recurring issues and suggest long-term solutions for improved machine reliability.
• Demonstrate total ownership of your service territory by aligning with Phillips high service standards and performance metrics.

Requirements

• 3 5 years of hands-on experience in service, maintenance, or installation of CNC machines or industrial automation equipment.
• Strong troubleshooting skills in both mechanical and electrical domains.
• Willingness to travel frequently to customer sites within the assigned region.
• Excellent communication, interpersonal, and documentation skills.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Strong problem-solving mindset with a commitment to customer satisfaction.
• Understanding of HAAS machines will be an added advantage.

What We Offer

• Opportunity to work with cutting-edge CNC technology
• Competitive compensation and performance-based incentives
• Supportive team culture and mentorship
• Exposure to industry-leading service processes and global standards
• Training and upskilling opportunities for professional growth

About Phillips Machine Tools India Pvt Ltd

Phillips India is the exclusive distributor for HAAS Automation in India. With a legacy of trust, technical excellence, and a deep commitment to customer success, we empower Indian manufacturers with world-class machine tools and service support. Join us in building the most dependable and responsive service team in the industry.

Ready to deliver service excellence?

Apply now and become the face of Phillips' legendary customer support.