Technical Support Engineer Job in Percept Web Solutions
Technical Support Engineer
- Nagpur, Nagpur Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job brief:
We are looking for a bright Technical Support Engineer(Onsite) to provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.
Responsibilities:
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Requirements
BE degree in Information Technology, Computer Science or equivalent
Proven working experience in enterprise technical support
Basic knowledge of Unix/Linux systems, utilities and scripting
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
Fresher
2 - 4 Hires
