Senior Technical Sales Support Job in Pcb Power Market
Senior Technical Sales Support
Pcb Power Market
4+ weeks ago
- Ahmedabad, Gujarat
- Not Disclosed
- Full-time
- Permanent
Job Summary
Qualification : Any Graduate in Any Specialization, Any Postgraduate in Any Specialization
- Provide Pre-sales technical assistance, services and products education.
- Work on sales support services and provide technical and commercial back up as required
- Support marketing activities by attending trade shows, conferences and other marketing events.
- Generate and process new sales leads, inquiries and purchase orders as necessary.
- Answer E-mails, Phone calls and chats from customers and deals with queries as they arise.
- Follows up with customer to make sure that they are satisfied with a particular product or service
- .Exerts attention to detail, as customers may have the same problems; reports the problems as necessary.
- Deal with any customer complaints and resolves the issue as necessary.
- Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery.
- Provides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
- Solicit cross-selling and up-selling opportunities within the customer care experience.
- Take the extra mile to engage the customer
- Work with your team members to facilitate calls, manage work flow, and minimize hold times throughout the sales process.
- Facilitate the entire sales process from the initiation of the original call through finalization of account set-up for each customer you speak with
- Mediate conflict in situations where customers are disgruntled or seeking recompense, and provide solutions that reestablish credibility and maintain business but effectively benefit the customer
- Collaborate with other team members to identify improvements to product offerings, sales education, marketing strategies and other business-related topics
- Manage certain key customer accounts in tandem with the Team Leader
- Manage customized offers, customer grievance and outbound activites to grow customer engagement and interaction
Qualification : Any Graduate in Any Specialization, Any Postgraduate in Any Specialization
Experience Required :
2 to 4 Years
Vacancy :
2 - 4 Hires
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