Assistant Floor Manager / Floor Manager Job in Orra Fine Jewellery

Position: Assistant Floor Manager / Floor Manager

Locations: Mumbai, Bangalore, Lucknow, Delhi, Pune India

Job Overview:

We are looking for a dynamic and experienced Floor Manager to lead our in-store operations, drive sales performance, and ensure a seamless customer experience. The ideal candidate will have a strong background in retail management, a passion for customer service, and the ability to lead, mentor, and inspire a high-performing team.

Key Responsibilities:

• Deliver exceptional customer service to drive satisfaction and loyalty
• Lead and motivate the sales team to meet or exceed sales targets through training, coaching, and performance management
• Develop and implement strategies to increase footfall, attract new customers, and boost profitability
• Oversee recruitment, training, and onboarding of new team members
• Address and resolve customer complaints and concerns with professionalism
• Ensure full compliance with health, safety, and store operational standards
• Plan and manage promotional campaigns and in-store visual merchandising
• Prepare detailed sales reports, analyze customer buying trends, and track store performance
• Handle store administration, including budgeting, financial reporting, and cash handling
• Monitor inventory levels and coordinate timely replenishment of stock

Requirements:

• High school diploma required; a Bachelor's degree in Business Administration or a related field is preferred
• Minimum 7 years of experience in a retail environment, including prior leadership roles
• Proven ability to manage staff, improve store operations, and deliver strong sales results
• In-depth understanding of retail business operations and customer service best practices
• Strong leadership, problem-solving, and organizational skills
• Excellent interpersonal and communication abilities
• Willingness to work flexible hours, including weekends and holidays