Technical Analyst 3 - Support Job in Oracle

About the Role

As a Senior Support Engineer within the Support organization, you will serve as the technical interface between Oracle and its customers, as well as Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs). Your focus will be on delivering top-tier post-sales support and solutions, addressing both technical and non-technical inquiries. This role involves advocating for customer needs, resolving post-sales issues, and providing guidance on the effective use of Oracle's Electronic Support Services.

Key Responsibilities

• Act as the primary point of contact for customers regarding technical support, providing assistance with product installation, maintenance, and troubleshooting.
• Resolve non-technical customer inquiries via phone or electronic communication, ensuring customer satisfaction and timely issue resolution.
• Provide expert-level advice on the installation, use, and maintenance of Oracle products, with a focus on delivering solutions for complex technical issues.
• Assist Oracle employees in addressing customer issues, offering insight into advanced troubleshooting and customer situation handling.
• Develop and maintain an in-depth knowledge of several Oracle products and platforms to offer authoritative support.
• Take initiative to independently research, analyze, and resolve complex customer issues, leveraging a deep understanding of multiple Oracle products.
• Collaborate with OEMs and VARs to deliver high-quality support services and solutions tailored to customer needs.
• Ensure all customer issues are resolved efficiently, meeting high standards of service and support.

What We Expect from You

• Experience: In-depth understanding of Oracle products and technical platforms with hands-on expertise in multiple areas.
• Autonomous Problem-Solving: Ability to independently research and resolve customer issues with minimal supervision, utilizing deep product knowledge.
• Technical Expertise: Strong proficiency in Oracle's suite of products and services, with the capability to support a wide variety of technical environments and applications.
• Communication Skills: Strong verbal and written communication skills to convey complex technical concepts clearly and effectively to both customers and internal teams.
• Customer-Centric Mindset: A strong focus on customer satisfaction, advocating for customer needs and ensuring the timely resolution of issues.

Why Oracle?

Oracle offers a dynamic work environment where you can grow both professionally and personally, working with cutting-edge technologies and products. As part of Oracle s team, you will have the opportunity to impact customers globally while contributing to the success of a world-leading company.