Associate Advanced Services Engineer - Oracle Dba Job in Oracle

As a part of Oracle s Support organization, your primary responsibility will be delivering post-sales support and solutions to Oracle s customer base while advocating for their needs. This includes addressing customer inquiries both technical and non-technical related to the usage and troubleshooting of Oracle s Electronic Support Services. Acting as the main point of contact, you ll facilitate strong customer relationships with Oracle Support and offer guidance to internal teams on diverse customer situations and escalations.

Career Level: IC1

Responsibilities

As a Systems Engineer, you will:

• Regularly interface with customers' IT teams, providing technical assistance and expertise.
• Handle moderately complex technical issues related to the installation, maintenance, usage, and repair or workaround solutions for Oracle products.
• Work either on-site at customer locations or remotely to resolve technical problems.
• Demonstrate expertise in at least one Oracle product and a supporting platform.
• Operate under general guidance from senior engineers and management, while independently managing certain areas of responsibility.

Ideal Candidate Profile

• Strong interpersonal skills to collaborate effectively with clients and internal teams.
• Experience working with Oracle products or similar technologies.
• Ability to analyze, troubleshoot, and resolve technical challenges with minimal supervision.
• A proactive approach to learning and solving customer challenges efficiently.