Key Account Manager Job in Ondot Systems, Inc.

Key Account Manager

Department: Sales / Business

Location: Kharadi, Pune, India

Shift Time: US Shift / 6 PM -3 AM

Minimum Years Of Experience: 3 Years

Educational Qualifications: Graduation / MBA / Business Management

Job Description:

Be the primary point of contact and build long-term relationships with customers
Help customers through email, phone, online presentations, screen-share, and in-person meetings
Develop a trusted advisor relationship with key accounts, customer stakeholders and business decision-makers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Monitor and analyze customers usage of our product
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
Liaise between the customer and internal teams

Responsibilities:

Proven account management or other relevant experience
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Bachelors Degree in appropriate field of study or equivalent work experience
3+ years of marketing experience with agency background desirable
Deep digital understanding
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability and maturity
Ability to prioritize among competing tasks
Critical thinking and problem solving skills
Excellent time and project management skills. who are always looking to improve inefficient processes
Keen attention to detail and adherence to deadlines