Service Engineer Job in Oerlikon Balzers

Designation: Service Engineer

Education: Diploma / PG Diploma in Plastic / Tooling / CIPET

Experience: 4-5 years in Tool Making, Tool Maintenance, Injection Moulding Process, and Mold Try-outs with troubleshooting expertise.

Job Location: Delhi NCR

Must Have: Valid Driver's License and Two-Wheeler

Job Description:

• Perform service activities such as rework, modifications, repairs, and installation of hot runner systems, ensuring proper functionality.
• Provide technical support and training at customer sites on system usage and maintenance.
• Conduct routine maintenance and offer ongoing customer support.
• Diagnose and resolve technical issues, providing effective repair solutions.
• Maintain detailed service reports and records.
• Clearly explain system issues and repairs to customers.
• Build and maintain strong customer relationships while representing the company in the field.
• Follow all established safety procedures and policies.
• Communicate effectively with customers at all levels to ensure satisfaction, both verbally and in writing.
• Project a confident and customer-focused attitude, committed to exceeding customer expectations.
• Capable of conducting formal meetings with customer management teams.

Preferred Skills & Knowledge:

• Familiarity with various polymers such as PP, PC, PMMA, PBT, PA, POM, ABS, PC-ABS, and PET.
• Strong critical thinking and troubleshooting skills, with the ability to utilize analysis tools.
• Ability to work independently and collaboratively without direct supervision.
• Willingness to provide occasional vacation coverage and 24/7 emergency support to customers and colleagues.
• Ability to meet the physical demands of the role, including bending, lifting heavy equipment, and working in confined spaces.
• Flexibility to relocate within India if required.

Personal Attributes:

• Strong written and verbal communication skills.
• Excellent problem-solving abilities.
• Willingness to travel as required.
• Customer-oriented mindset.
• Effective team player.

About Oerlikon

Oerlikon is a global innovation leader in surface engineering, polymer processing, and additive manufacturing, serving industries such as aerospace, automotive, energy, tooling, and textiles. We help customers enhance performance, functionality, and sustainability in their products and processes reducing emissions, extending tool life, improving energy efficiency, and advancing sustainable polymer processing.

With more than 11,800 employees representing over 93 nationalities, Oerlikon operates in 38 countries across 207 locations. We value diversity, innovation, and excellence, making us a trusted partner worldwide.