Senior Product Designer Job in Observe.ai Networks Private Limited

Senior Product Designer

Location: Bengaluru

About Us: Observe.AI

Observe.AI is a leading AI-powered platform transforming customer experience through intelligent automation. Our platform enables enterprises to deploy AI agents that seamlessly manage customer interactions, providing natural, human-like conversations with predictable outcomes. By combining advanced speech understanding, workflow automation, and enterprise-grade governance, Observe.AI enhances both human and AI agent performance.

Our clients, including DoorDash, Affordable Care, Signify Health, and Verida, rely on Observe.AI to revolutionize their customer experiences, accelerating service delivery, boosting operational efficiency, and building stronger customer loyalty across all communication channels.

Why Join Us?

Are you passionate about shaping the future of Generative AI and transforming customer experience for contact centers? At Observe.AI, we blend innovation, creativity, and exceptional design to build intuitive, scalable experiences for users across our platform.

As a member of the Product Design Team, you ll collaborate with a diverse group of talented individuals. We are committed to cultivating a strong design culture one that emphasizes collaboration, mentorship, and design excellence. Here, your work will directly influence product strategy, improve workflows, and help set new industry standards for user experience.

As a Senior Product Designer, you ll play a pivotal role in shaping the user experience and interface of our products, bringing designs to life that empower our users and push the boundaries of the AI-powered solutions we deliver.

What You ll Be Doing:

• Lead Design Solutions: Take ownership of design projects across multiple product areas, creating scalable and flexible design systems that enhance user experiences.
• Product Vision & Strategy: Help refine and define the long-term design direction of our products, working both independently and collaboratively with cross-functional teams to set strategic design goals.
• User Research & Data-Driven Design: Utilize qualitative and quantitative research to inform design decisions, ensuring solutions effectively meet user needs and solve real-world problems.
• Visual & Interaction Design Excellence: Create polished, high-quality, visually appealing, and user-friendly designs. Consider accessibility, responsiveness, and edge cases to ensure optimal usability.
• Design Systems Contribution: Help evolve and improve our design systems, contributing to consistency and efficiency across Observe.AI s platform.
• Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure seamless execution from initial concept to final implementation.
• Mentorship & Leadership: Guide and mentor junior designers, sharing expertise and fostering a culture of design excellence within the team.

What You ll Bring to the Role:

• 7-9+ years of experience in UX/UI or Product Design, with a strong portfolio demonstrating impactful design work across complex projects.
• Experience designing Large Language Model (LLM)-powered products such as chatbots, voicebots, or other AI-driven solutions.
• Domain knowledge in the Contact Center Industry, with an understanding of its unique challenges and user needs.
• Expertise in user-centered design, interaction design, and usability best practices.
• Experience contributing to or building design systems and scalable UI frameworks.
• Ability to simplify complex problems into clear, elegant solutions with a solid understanding of information architecture and workflow design.
• Strong storytelling and communication skills, with the ability to present design rationale and influence stakeholders at all levels of the organization.
• Experience conducting user research, analyzing data, and using insights to drive product improvements.
• A proactive, self-starter mindset able to drive projects independently while collaborating effectively with cross-functional teams.

Compensation, Benefits, and Perks:

• Medical Insurance: Comprehensive coverage, including free online doctor consultations.
• Leave Policies: Generous annual leave (national & festive holidays), privilege leave, sick leave, and parental leave.
• Learning & Development: A dedicated fund to support your continuous learning and professional growth.
• Flexible Benefit Plans: Tax exemptions (e.g., Meal card, PF) to optimize your benefits.
• Cultural Engagement: Fun events to build team culture and foster a strong work environment.

How to Apply:

To be considered for this role, please submit your resume and portfolio through our career portal or LinkedIn. If your portfolio requires a password, please provide it. We are particularly interested in seeing:

• Clear problem definitions based on research.
• Your creative process for developing solutions.
• Strong rationale behind design decisions.
• Polished UI & interaction designs that address defined problems.