Aus (application User Support) Expert Job in Novartis
Aus (application User Support) Expert
Novartis
4+ weeks ago
- Hyderabad, Telangana
- Not Disclosed
- Full-time
- Permanent
Job Summary
Your responsibilities include but are not limited to :
Act as escalation point of contact and expert for SAP HCM for Americas. Handling expert SAP HCM transactions and regular system updates. Resolve team queries as expert point of contact trouble shoot complex issues.
Ensure own system knowledge (both technical and business/process use)is at an expert level.
Continuously identify areas of process improvement and future investment to drive efficiency and improved employee experience (e.g. more relevant self-service content, streamlined processes, etc.); partner with time zone and global teams to implement changes and enhancements as appropriate.
Recommend and manage implementation of system changes. Liaise with global teams for system related solutions and co-ordinates change requests/Service Orders - process, functional and reporting - across divisions (e.g. escalations, communication on new development).
Coordinate systems testings. Inform users of breakdowns, failures, changes, status of HR Systems. Troubleshoot on demand High Priority pay impact issues so they flowto the Payroll system.
Manage HR System knowledge for specific HR Services applications(Like Service Now, e-file, FirstPort, etc.) acting as T2 Support.
Provide complex business and payroll reports for Customers. Update and respond cases on service tool to ensure service SLAs andquality measures are accurate.
Establishing and maintaining a customer oriented culture within the HR Services Team that continuously strives to resolve customer
* Exp in end user support
* Exposure to P&O Applications / tools preferably SAP HCM and Cornerstone.
* Should have supported processes in US
* Spanish Language (Preferable)
* Excellent communication skills
* Project Experience - Execution Knowledge
Why consider Novartis?
799 million. Thats how many lives our products touched in 2019. And while were proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more peoples lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where youre given opportunities to explore the power of digital and data. Where youre empowered to risk failure by taking smart risks, and where youre surrounded by people who share your determination to tackle the worlds toughest medical challenges.
Imagine what you could do at Novartis! Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Job Description
This position will support Tier 2 P/O Services IT requirements and upgrades that are key to provide the best customer support. Track service requests and troubleshoots analyze error messages and questions.Your responsibilities include but are not limited to :
Act as escalation point of contact and expert for SAP HCM for Americas. Handling expert SAP HCM transactions and regular system updates. Resolve team queries as expert point of contact trouble shoot complex issues.
Ensure own system knowledge (both technical and business/process use)is at an expert level.
Continuously identify areas of process improvement and future investment to drive efficiency and improved employee experience (e.g. more relevant self-service content, streamlined processes, etc.); partner with time zone and global teams to implement changes and enhancements as appropriate.
Recommend and manage implementation of system changes. Liaise with global teams for system related solutions and co-ordinates change requests/Service Orders - process, functional and reporting - across divisions (e.g. escalations, communication on new development).
Coordinate systems testings. Inform users of breakdowns, failures, changes, status of HR Systems. Troubleshoot on demand High Priority pay impact issues so they flowto the Payroll system.
Manage HR System knowledge for specific HR Services applications(Like Service Now, e-file, FirstPort, etc.) acting as T2 Support.
Provide complex business and payroll reports for Customers. Update and respond cases on service tool to ensure service SLAs andquality measures are accurate.
Establishing and maintaining a customer oriented culture within the HR Services Team that continuously strives to resolve customer
Minimum requirements
* Any Post Graduate with 5-6 years with HR Systems and operation experience* Exp in end user support
* Exposure to P&O Applications / tools preferably SAP HCM and Cornerstone.
* Should have supported processes in US
* Spanish Language (Preferable)
* Excellent communication skills
* Project Experience - Execution Knowledge
Why consider Novartis?
799 million. Thats how many lives our products touched in 2019. And while were proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more peoples lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where youre given opportunities to explore the power of digital and data. Where youre empowered to risk failure by taking smart risks, and where youre surrounded by people who share your determination to tackle the worlds toughest medical challenges.
Imagine what you could do at Novartis! Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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