Support Office/technical Support Job in Niveshan Technologies India Pvt Ltd
Support Office/technical Support
Niveshan Technologies India Pvt Ltd
4+ weeks ago
- Gurgaon, Haryana
- Not Disclosed
- Full-time
- Permanent
Job Summary
- System monitoring
- New accounts set-up and the active directory administration
- Design new computer systems and server performance
- Coordinate and provide support for Firewall and network system
- Ensure systems are secure and protected from breach or viruses
- Responsible for networking, design, installation, and maintenance services.
- Creating and managing Users accounts
- Supporting users and network administrators face to face or on call or email.
- Maintain the companies network infrastructure.
- Manage network servers and technology tools
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups, and firewalls
- Upgrade systems with new releases and models
- User administration (setup and maintaining account)
- Update system as soon as a new version of OS and application software comes out
- Implement the policies for the use of the computer system and network
- Anticipating issues that may occur due to system complexity and informing team lead/Manager accordingly.
- Contributes to team effort by accomplishing related results as needed.
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and System performance.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in the development of client training programs by identifying learning issues and recommending instructional language.
- Monitors and maintains compliance with service agreements.
- Improves system performance by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed
- Exhibits polite and professional communication via phone, e-mail, and mail.
- Supports team by performing tasks related to organization and strong communication.
Experience Required :
0 to 2 Years
Vacancy :
2 - 4 Hires
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