BriefCase
BriefCase

Network Engineer - Support L3 Job in Nexapp Technologies Pvt Ltd

Network Engineer - Support L3

Nexapp Technologies Pvt Ltd 4+ weeks ago
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Job Summary

Job Description

5+ Years Experiance
Preferred CCNA/CCNP/ITIL Certification Other network Certification


PrincipalResponsibilities
  • Plan and execute in depth technical activity, influencing the direction of activities/plans and providing technical insight and guidance to others
  • Investigate and help resolve issues on customer s network and IT estates using agreed troubleshooting methodologies
  • Manage support cases to enable fast resolution thatexceedsour customers expectations
  • Ensuring accurate recording of all casesusing the Company s ticket management tooland closing within agreed timeframes
  • Usingthe central document repository, to ensure knowledge sharing across the team and enable best practice
  • Supportingand taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre
  • Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) andcontribution at team meetings
Responsibilities
  • TicketSLAs and KPIs are achieved
  • Escalation procedures, policies and working practices are adhered to
  • All records relating to Service Requests, Incidents, Problemsand Knowledge Management are completed accurately and within agreed timeframe
  • Projectsare delivered in linewith project quality standards
  • Team managment
  • Taking care of escalated issues
  • Ticket monitoring
  • Provide support to L2/L1 team
  • Vendor managment
  • Server / network confriguration
  • Cordinating with it manager



Requirements

Specialised in supporting one of the Cisco architectures technical competency in supporting the following: security,switching & wireless, andCollaboration

Cisco CCNP or multiple CCNA across different architectures
Provenexperience in incident management, service request management and problem solving
Experience of using ticketing systems and use of monitoring and management tools
Ability to communicate effectively and build relationships to understand client requirements
Accurate recording of information
A self-motivated attitude
Ability todeliver against deadlines and agreed targets

Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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