Technical Writer Job in Newgen Software

Position:

Technical Writer

Experience:

3 to 10 years

Education:

Bachelor s / Master s degree in any field

Role Overview

We are seeking an experienced Technical Writer to develop and maintain high-quality documentation that supports our software products. This role requires collaboration with Subject Matter Experts (SMEs), Product Management, and Support teams to create user-friendly, accurate, and comprehensive documents tailored to our customers' needs.

Key Responsibilities

• Develop and follow documentation plans and project schedules, while staying adaptable to changing requirements.
• Write, edit, and maintain a wide range of software documentation, including user guides, installation manuals, configuration guides, and API documentation.
• Collaborate closely with SMEs, Support, and Product Management to fully understand product functionality and ensure accurate information is documented.
• Ensure all documentation deliverables adhere to established quality standards, including consistency, clarity, accuracy, and completeness.
• Produce developer-focused documentation explaining the usage of APIs/REST APIs and web services.
• Where feasible, install and use the products being documented to gain hands-on knowledge.
• Perform self-reviews to ensure proper grammar, language consistency, and adherence to writing style guidelines.
• Manage additional documentation or functional responsibilities as required.

Required Qualifications & Skills

• Bachelor s / Master s degree in any field.
• 3 to 10 years of experience in creating software documentation within technology companies.
• Excellent written and verbal communication skills, with strong attention to detail.
• Proficiency in using documentation and editing tools, as well as familiarity with writing style guides (e.g., Microsoft Writing Style Guide).
• Ability to work both independently and collaboratively within cross-functional teams.
• Quick learner with the ability to grasp new technical concepts efficiently.
• Strong organizational skills, with the ability to manage multiple projects simultaneously.
• Comfortable working under tight deadlines and balancing competing priorities in a fast-paced environment.

Preferred (Good to Have) Skills

• Hands-on experience with tools such as:
  • Adobe RoboHelp, MS Office, Adobe Acrobat
  • Graphic tools like SnagIt, Captivate, or Camtasia
  • Basic knowledge of version control systems (e.g., Tortoise SVN)