Technical Support & Services Manager Job in New Wave Computing
Technical Support & Services Manager
New Wave Computing
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
- Should have relevant technical experience in handling server, desktops, laptops
- Should be responsible in vendor coordination and meeting the SLA as per vendorguidelines
- Should be responsible for SLA achievement at customer location and should havehandled multiple customers and responsible for the Technical escalations, service call closures and achieving customer satisfaction index
- Should also be responsible for earning revenue for the organization through upsell orcross sell of AMC, additional resources or spares
- Should have taken or be a part of training the engineers in his team
- Should have clear knowledge on carrying out performance evaluation for his teammembers and part of the interview panel and process
- Should have relevant and current technical certifications with him
- Should have handled a large team directly or indirectly of more than 30 members
- Should be ready to travel locally within the region and carry out service review with thecustomers
- Will be responsible for the growth of his reportees within the organization
- Will have to liaison within the different teams of NewWave and ensure that theorganization meets the end customer objectives
- Will be responsible to coordinate between the depts. Of NewWave and achieve
excellence in service delivery to customers.
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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