Salesforce Developer, Service Cloud Voice Job in Neuraflash

AS A SERVICE CLOUD VOICE DEVELOPER, YOU WILL HAVE THE OPPORTUNITY TO: Utilize your AWS Developer skill set to work on Service Cloud Voice projects Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers Facilitate business process reviews to identify customer requirements and processes Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development Configure Salesforce Service Cloud Voice and Amazon Connect solutions Act as the technical liaison between customers, partners, and support Drive best practices for contact center design in every aspect of solution Manage all technical aspects of projects and necessary customer communications Deliver customer end-user training and documentation Exercise independent judgment, and take the lead role on enterprise-level projects with minimal direction from senior management Lead vision and strategy discussions with contact center and customer service leadership and management QUALIFICATIONS: Customer-facing contact center experience Experience with Amazon Connect Contact Flow Development Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers API integration experience Strong troubleshooting and debugging skills Experience deploying AWS resources using infrastructure as code (Cloudformation, CDK, Terraform, etc.) Comfortable writing Lambda functions in javascript or python Experience creating bots in Lex, ideally with custom Lambda integrations PREFERRED SKILLS: Contact Center architecture knowledge Experience in technology/software sales, pre-sales, or consulting Hands-on experience building complex omnichannel contact center solutions Advanced knowledge of AWS services and cloud architecture Passion to learn Service Cloud Voice Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) Salesforce configuration knowledge Experience working with outbound dialers, campaign management Experience with WorkForce Management solutions Experience building integrations across WFM, CRM, and contact center solutions Experience with communications protocols and APIs such as WebRTC and SIP Experience designing call flows, preferably with Amazon Connect Customer-facing contact center experience with Amazon Connect Certifications - One or more of the following: AWS Cloud Practitioner Certification AWS Developer Associate Certification or Professional AWS Solution Architect Certification or Professional Salesforce Certified Administrator