Service Now Administrator Job in Navisite India Pvt. Ltd

Responsibilities:

• Work independently and as a technical team member
• Work in multiple instances and domains, supporting internal and external customers
• Utilize an Agile/Scrum methodology to manage development work
• Advise functional and admin teams on design, development and overall ServiceNow best practices
• Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements.
• Solution and develop requested enhancements to existing ServiceNow applications
• Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc.
• Facilitate and support the rollout of new application and enhancements in ServiceNow
• Analyze system performance issues and determine performance enhancements
• Create new applications, modules, and tables
• Activate a plug-in
• Create and track Service Catalog requests, and items with variables
• Create, monitor, modify, and publish Service Catalog workflows with approvals
• Follow the notification process back to the Business Rule
• Import data into the instance
• Create and use update sets to facilitate moving customizations between instances
• Search, populate, and customize the Knowledge Base
• Create an Access Control Rule (ACL)Create global controls for attachments and cookies
• Custom scripting
• Build third party software integrations LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0

Requirements:

• Minimum 5 years of ServiceNow development, configuration and administration experience
• Experience developing on the ServiceNow platform, including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Requests, etc.
• Experience administering a ServiceNow instance including the group and user maintenance, ACL, UI Actions, Catalog Items, etc.Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
• Excellent analytical and problem solving skills to resolve technical issues
• Strong knowledge of the ServiceNow data model and relationshipsStrong knowledge of ITIL processes
• Candidate must ensure that compliance with data protection legislation under the DPA, EU GDPR, any other applicable data protection legislation

Skills:

• 3+ years of experience with Domain Separation
• 3+ years of experience with Agile/Scrum methodology, with participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production
• 3+ years of experience with Performance Analytics
• 3+ years of experience with all modules, specifically Service, Change, Reports, CMDB, Problems, and Knowledge Base
• 3+ years of experience developing on the ServiceNow platform in a medium to large enterprise environment. (7,500 employees or larger)
• 3+ years experience with JavaScript3+ years experience with various web technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP) or comparable web design.
• 3+ years experience in developing and using orchestration and automation workflow
• 3+ years experience in designing and developing SOAP and RESTful web services.
• 3+ years experience with relational databases such as MS SQL Server, Oracle