Duty Manager ( Only Female) Job in Nascon Placement And Consultant

Assists the Front Office Manager in the daily operations of the Front Office. In the absence of the Front Office Manager, covers his duties. Trains and develops a strong front office team. His critical duties would require him to

Analyze the day s arrivals and departures for VIPs, groups and and ensure a smooth check-in, check-out and baggage delivery. Decide to offer late check-outs as applicable.

Conduct a rate check on daily basis. Provide authorization to pass discounts and allowances.

To ensure room allocation is done for all arriving guests as per preferences.

To maintain up-to date information on room rates, current promotions, offers and packages.

To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics.

Collate and check daily reports and send the reports to the concerned departments.

Ensure that processes are followed within the guidelines laid down.

Monitor compliance through surprise checks.

Discuss non-compliance with the associates and point out areas of concern.

To maintain and settle the guest ledger rendering accountability for the day s transactions.

Collate and analyze potential business.

Track potential clientele, capture their current preferences and incorporate upselling strategies along with guest interactions. Offer personalize service in coordination within the sub department.

Coordinate and liaison with relevant departments (within front office or across departments) to ensure speedy and urgent closure on guest requests/ queries.

Act as the single point of contact in the shift for any guest related actions by seamlessly working with different departments.

Forecast the following days arrivals and departures based on the current status featuring on the system. Make rosters and action plans accordingly