Online Response Management Job in Multi Recruit

Roles and Responsibility

• Responsible for review management / review reach-out on Website, Amazon & Flipkart
• Responsible for customer support responses to customer queries on mail / on call.
• Social Media Listening & monitoring experience will be ideal
• Should have the ability to identify critical social posts as well as patterns emerging from posts
• Focused on delivery
• Attention to detail and high on rigor
• Expected to work contribute individually on modules of a project
• Ability to thrive in a fast-paced environment

Requirement

• Should have exposure of working on D2C (Direct to Consumer)/B2C (Business to Consumer) brands E commerce websites

Skill Required

• Good MS Excel skills and exposure to work on Google docs or G-suite
• Hands on experience of Social Media and ORM tools will be useful
• Should understand social media platforms and the ability to grasp its key elements
• Good command over English
• Enthusiastic, displaying energy, drive and stamina