Urgent Hiring For Technical Support Voice Process:: Work From Home Job in Mrt Info Technologies Pvt Ltd

Job Role-L1 - Technical Support - Voice

Job Location-Bangalore Whitefield

Shift Timing-24/7 Rotational shift and 2 WO any 2 days of the week.

Salary details - CTC PA 326,000 ( includes 5 % VPP)

Eligibility Criteria

• Any bachelor degree (completed or completing within 6months) with relevant experience
• Good command over English (Spoken/Written) & Hindi (Spoken)
• Basic computer hardware knowledge
• Laptop / Desktop with webcam
• Broadband connect with at least 50MBPS speed
• A working space
• Must be willing to work in Bangalore

Responsibilities

• Must possess the zeal to demonstrate Customer First culture in every interaction
• Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
• Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.

Knowledge and skills:

• Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
• Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is required A+ , N+, MCSA, MCSE Technical certifications would be added advantage .

Language; English , Hindi

Interested Candidates Please call SAKSHI@9667128333 (in case number is busy please whatsapp.And Share your cv - sakshi.singh@mrtinfotech.comNote- References would be really appreciated.