Hiring For Csr Work From Home Hydrabad Location (10+2/grad/post Grad) Job in Mrt Info Technologies Pvt Ltd

Principal Roles and Responsibilities

1 ,Demonstrates a strong customer service orientation

2.Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept

3. Ability to effectively communicate his/her thoughts in a well-organized manner

4.Excellent, live writing skills. Example: Ability to type a minimum of 35 words per minute with few grammatical errors in a back and forth conversation with a customer.

Friendly and upbeat style

6.Ability to handle difficult or irate customers effectivelyInvestigates and takes action to meet customers needs

9.Solves routine problems effectively, gathering the information necessary from the customer

10.Applies systematic approach to solving problems

Professional and positive in interactions with others and is able to establish rapport quickly

12.Treats others with courtesy and respect

13.Able to adjust his/her behaviour and communication to accommodate working styles and perspectives of diverse individuals

Critical Skills Required

Demonstrates clear and polite written communication

Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service

Maintains a positive and professional demeanour and portrays the company in a positive light

Demonstrates knowledge and use of departmental resources, policies and procedures

Annotate contact topic and actions in Amazon tools

Maintains email handle time, while remaining friendly and informative (after call email to customers)

Maintains productivity and quality standards

Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions

CANDIDATE SPECIFICATION

Education -- 10+2/Grad/Post Grad

Must be fluent in Hindi/English and other Indian regional languages

Location : Candidate should be in and around areas of Hyderabad

Candidate have to Travel to Office and collect the Asset

Rounds of Interviews : HR Round // Client Round and Typing Test

SVAR Scores 41 and above

Please find the salary grids.

Salary Slab: fresher - 13198 Gross inhand 10043

Experience - 13875 Gross inhand 10752

For Further interview pls contact below:

Contact Name: Sunitha

Contact Number: 8095480327

Email Id: sunitha@mrtinfotech.com to share Resume