Customer Support Specialist Job in Mozilor Technologies

Customer Support Specialist

Mozilor Technologies 4+ weeks ago

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Job Summary

As a Customer Support Specialist, you will be responsible for onboarding and supporting new and prospective customers via email and live chat.

Responsibilities:

Helping customers in configuring the product on their behalf based on their requirements
Troubleshoot issues that customers may face while setting up the integration with different CMS or technology platforms
Learn and adapt quickly to new product features and customer expectations
Assist international customers with their technical queries and build relationships with them.
Develop a good understanding of configuration best practices and document the same

Requirements:

Minimum of 1 year experience in the software/tech industry
Hands-on experience with configuring software products
Customer-centric orientation with strong and proficient communication skills (written and verbal)
Analytical, problem-solving, and troubleshooting skills
Basic front-end programming skills such as HTML, CSS, and Javascript is preferred
Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
The willingness and curiosity to learn new environments and develop new skills.
Work Hours: 3 pm- 12 am IST (UK shift)