Training & Operations Specialist Job in Mouser Electronics

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Design, develop & implement training programs in order to maximize the learner experience and accomplish learning & development initiatives Develop training plans and ensure timely completion of Training Build & Maintain procedure documents Build quarterly & annual training programs Ensure a positive learner experience through excellent training programs. Manage all supplies and resources for trainees, create and maintain a proper schedule for each training program Assist in the ongoing improvement of training methods and activities, including participant materials, content solutions, learning material Assess instructional effectiveness and determine the impact of training on employee skills Tailor specific training programs to employee growth, retainment & career path assistance Identify and implement process improvement/enhancement ideas Conduct regular process audits, share feedback & develop action plans Demonstrate Efficient Change Management Skills Create a healthy and motivating work environment and atmosphere Be self-motivated and results oriented. SKILLS & CERTIFICATIONS Excellent written and verbal communication skills including both in presentation and personal interaction Ability to write reports, business correspondence and to create training presentations Exhibit strong interpersonal skills with the ability to effectively interact with individuals and groups Prior teaching/training experience preferred Advanced Excel and other database management skills Analytical thinking and problem-solving skills Able to prioritize, multitask and recognize the importance of deadlines Proven literacy in Microsoft Office including Outlook, Excel, and Word Works with minimum supervision and makes independent judgments Proven skill working in a team environment with various personality types Ability to relate well, build consensus and show respect and consideration for others Strong teamwork orientation Must be able to work under broadly defined policies and achieve stated goals Demonstrate the ability and desire to provide excellent training Be extremely inquisitive and a quick learner. Identify opportunities for training program improvement Design, prepare, and procure educational aids and resources Assess instructional effectiveness and determine the impact of training on employee skills Capture and analyze feedback from trainees, and departmental managers leading to consistent improvement of L&D programs Lead and provide training and assistance to the Level I, & II positions Help maintain employee Skills and Knowledge Demonstrates the highest quality of customer service and interacts effectively Identify Process Improvement and Coaching Opportunities Monitor the functional quality and performance metrics Observe employee work performance and methods Offer process improvement recommendations and work with others to implement Design and develop system improvements based on observation and experiences Requirements Requires any Bachelor s degree, preferably in business or education. 4+ years relevant process training experience required. For internal candidates, the experience can be a combination of internal and external experience. Completed professional training in a relevant business field, or equivalent combination of education and experience.