Desktop Technician Job in Mouser Electronics
Desktop Technician
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Diagnose and resolve software and hardware related incidents, including operating systems (Windows and Mac) and across a range of software applications Assist all users with any logged IT related incident when called upon Accurately record, update and document requests using the IT service desk system Escalate incidents and requests to other support teams as necessary Install and configure new IT equipment Perform software and hardware upgrades Support printers, copiers, and scanners Maintain good verbal communication skills; communicate effectively with technical and non- technical colleagues at all levels in the organization Attend internal training as necessary to keep up to date with the latest technology and internal processes(system) Exhibit a flexible approach to working on a rotational basis and provide necessary cover where needed Work within the relevant legislation, policies, and procedures SKILLS & CERTIFICATIONS Working knowledge of Microsoft Windows and Mac client operating systems Knowledge of ticketing tools, Citrix, MS Office, Active Directory, and VPN Knowledge of printers, scanners, and copiers Knowledge of networking systems Excellent IT skills and computer literacy General hardware and software troubleshooting skills Able to communicate effectively in a professional manner on the phone, in writing and in person Able to prioritize, manage and perform under pressure to meet SLA s Knowledge and adherence of customer service best practices EDUCATION & EXPERIENCE Bachelor s degree in Computer Science Previous experience of working in an IT support
Fresher
2 - 4 Hires
