Servicenow Developer Job in Mott Macdonald Group Ltd

Job Description

The role would require the individual to own and prioritise the development backlog, deliver technical and process changes based upon requirements and ultimately ensure tooling remains fit for purpose. The individual should possess strong experience of delivering and managing enterprise tooling delivery within a similar-sized organisation, with deep technical knowledge of the ServiceNow tool along with experience of monitoring platforms.

In all functions, the candidate will be required to work in a collaborative manner with IT suppliers and partners locally and globally whilst maintaining open lines of communication with both the business users and global IT teams.


Key Responsibilities and Accountabilities:

• Lead on the development of assigned key deliverables and modules
• Design and develop workflows and forms
• Take ownership of the ITSM toolset developments to manage the platform and coordinate future development and implementations
• Develop strategies and assist with design, software testing and be proactive to prevent future problems
• The development and configuration of a variety of areas including, but not limited to incident, problem, change, service catalogue, knowledge, release / SDLC, asset management, configuration management (CMDB), project, time cards, CMS, and reporting
• Project Involvement manages technical work packages
• Co-ordination of support engineers to make sure performance, efficiency and customer service is to the highest level
• Escalation point for product-related incidents and requests
• Assess opportunities for improvement of the current toolset
• Monitor inflow of tooling incidents, change requests and enhancements in the product backlog
• Collaborate with team members to define, analyse, understand and document technical requirements
• Automate business processes through orchestration flow designer and configuration management
• Drive ongoing improvements to the toolset to support greater efficiencies and enhanced customer service
• Provide assistance in report configuration and identify and log automation opportunities
• Responsible for the maintenance of the tooling and data contained within alongside the creation of bespoke management information on request
• Embed and enforce the culture of continual improvement across the global support tooling space, ensuring close collaboration is maintained with Global process owners
• Responsible for identifying weak spots in existing global operational processes and supplying remediation either via project delivery or direct intervention
• Responsible for integration and connections between ServiceNow and other systems

Qualification :
Bachelors Degree in Computer Science, IT, Engineering, or related field