Junior Professional Services Engineer Job in Mobile Tornado

Junior Professional Services Engineer

Mobile Tornado 4+ weeks ago

Vadodara, Gujarat
Not Disclosed
Full-time

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Job Summary

We are looking for an experienced Professional Services Engineer to join the PS group for installation and integration of our products in heterogeneous networks.

Responsibilities:

Provide the second line of support and maintenance for the platforms, also during nights, weekends, and holidays (rotation duty)
Work frequently with CRM on updating cases and site information
Answer to inquires of customers over phone and email several hours every day
Perform system maintenance and upgrades remotely and on customer site
Write technical documents ATPs, Installation and configuration manuals, maintenance and upgrade manuals, preventive maintenance procedures
Test new releases in both MT labs and customer premises
Open tickets and follow-up for solutions with 3rd line of support and with 3rd party suppliers of components of the PTT platform
Investigate and troubleshoot issues and write detailed root cause analysis
Skills and experience:
Fluent English writing, and speaking
Self-motivated with excellent organisational and interpersonal communication skills
Bachelor s Degree (B.S) from a four-year university or equivalent
Experience in preparation of technical documentation
Extensive experience in Microsoft Office tools: Word, Excel, and Visio
Linux OS administration level, Solaris administration an advantage
Windows OS administration level an advantage
Network configuration knowhow (e.g. VLANs, routing); experience with Wireshark an advantage
Experience with SQL commands (e.g. Oracle DB) an advantage
Extensive knowledge of bash scripting; Perl or Python an advantage
Experience in installation of Network Switches (Juniper/Cisco), Load Balancers (F5) and firewalls (Fortinet/Check Point/Juniper) an advantage