Experienced Professional Services Engineer Job in Mobile Tornado

Experienced Professional Services Engineer

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Job Summary

We are looking for an experienced Professional Services Engineer to join our PS group for installation and integration of our products in heterogeneous networks.

Responsibilities:

  • Provide second line of support and maintenance for the platforms, also during nights, weekends, and holidays (rotation duty)
  • Work frequently with CRM on updating cases and site information
  • Answer to inquires of customers over phone and email several hours every day
  • Perform system maintenance and upgrades remotely and on customer site
  • Write technical documents ATPs, Installation and configuration manuals, maintenance and upgrade manuals, preventive maintenance procedures
  • Test new releases in both MT labs and customer premises
  • Open tickets and follow-up for solutions with 3rd line of support and with 3rd party suppliers of components of the PTT platform
  • Investigate and troubleshoot issues and write detailed root cause analysisSkills and experience:
  • Fluent English writing and speaking
  • Self-motivated with excellent organisational and interpersonal communication skills
  • Bachelor s Degree (B.S) from a four-year university or equivalent
  • 3 years of experience in technical support for customers abroad
  • Experience in preparation of technical documentations
  • Extensive experience in Microsoft Office tools: Word, Excel and Visio
  • Linux OS administration level, Solaris administration an advantage
  • Windows OS administration level an advantage
  • Network configuration knowhow (e.g. VLANs, routing); experience with Wireshark an advantage
  • Experience with SQL commands (e.g. Oracle DB) an advantage
  • Extensive knowledge of bash scripting; Perl or Python an advantage
  • Experience in installation of Network Switches (Juniper/Cisco), Load Balancers (F5) and firewalls (Fortinet/Check Point/Juniper) an advantage
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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