Experienced Professional Services Engineer Job in Mobile Tornado
Experienced Professional Services Engineer
Mobile Tornado
4+ weeks ago
- Vadodara, Gujarat
- Not Disclosed
- Full-time
Job Summary
We are looking for an experienced Professional Services Engineer to join our PS group for installation and integration of our products in heterogeneous networks.
Responsibilities:
- Provide second line of support and maintenance for the platforms, also during nights, weekends, and holidays (rotation duty)
- Work frequently with CRM on updating cases and site information
- Answer to inquires of customers over phone and email several hours every day
- Perform system maintenance and upgrades remotely and on customer site
- Write technical documents ATPs, Installation and configuration manuals, maintenance and upgrade manuals, preventive maintenance procedures
- Test new releases in both MT labs and customer premises
- Open tickets and follow-up for solutions with 3rd line of support and with 3rd party suppliers of components of the PTT platform
- Investigate and troubleshoot issues and write detailed root cause analysisSkills and experience:
- Fluent English writing and speaking
- Self-motivated with excellent organisational and interpersonal communication skills
- Bachelor s Degree (B.S) from a four-year university or equivalent
- 3 years of experience in technical support for customers abroad
- Experience in preparation of technical documentations
- Extensive experience in Microsoft Office tools: Word, Excel and Visio
- Linux OS administration level, Solaris administration an advantage
- Windows OS administration level an advantage
- Network configuration knowhow (e.g. VLANs, routing); experience with Wireshark an advantage
- Experience with SQL commands (e.g. Oracle DB) an advantage
- Extensive knowledge of bash scripting; Perl or Python an advantage
- Experience in installation of Network Switches (Juniper/Cisco), Load Balancers (F5) and firewalls (Fortinet/Check Point/Juniper) an advantage
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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