Senior Consultant/ Sr Business Analyst - Contact Center Job in Mindtree

Senior Consultant/ Sr Business Analyst - Contact center - BANGALORE

Job Description

Designation: Sr Business Analyst/ Sr Consultant/Manager

Location: All Mindtree Locations

Job Description:

• Experience in customer contact center automation and having knowledge in products like NICE in Contact Genesys.
• Experience in varied digital marketing engagements like consulting implementations operations etc with part of at least 2 to 3 sizeable digital marketing enablement engagements.
• Expertise in content and commerce space with functional knowledge of leading CMS,Ecommerce product suites.
• Up to date on latest trends in digital marketing and well aware of areas like CRM,SEO,Social media marketing,email marketing etc.
• Experience in working with digital creative agencies and ability to work across globally distributed virtual teams.
• Played customer facing roles and sound experience in handling customer independently.
• Strong customer focus expertise in understanding customer needs stated and unstated and provide possible alternatives.
• Experience in managing and contributing to pre sales activities like proposal creation and presentation etc.
• Support Team building and drive organiz ation s digital initiatives .
• Skills:"Contact center Modernization" OR "AI in contact center" OR "Automation in Contact center" +"Nice in Contact" OR "Genesys" + Marketing OR Commerce
• Job Requirements: Nice, PowerPoint, Customer Centricity, Information Architecture, Presentation, Work with Diverse teams, User flows user journey

Job Type

Full Time

Location

BANGALORE

Mandatory Skills

• Nice
• Genesys

Years of Experience

13 to 20 Years

Our Leaders

• Suresh H P

  Global Delivery Head Industry Groups

• Radhakrishnan Rajagopalan

  Global Head Customer Success, Data and Intelligence