Quality Analyst_senior Engineer Job in Mindtree
Quality Analyst_senior Engineer
Mindtree
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Description :
Job Description: Service Desk QA
Key Responsibilities
Daily calls/ incidents/SRs audits & review to ensure quality and accuracy of the data.
Sharing timely feedback to avoid the commonly occurring errors
Sharing weekly dashboard to furnish the pain points and sharing improvement areas
Regular 1-0-1 discussions with the L1/L2 for the incidents/SR/calls audited identifying training needs
Publishing stats to the engineers regularly and ensuring timely feedback is given
Ageing ticket review and analysis to share process improvement ideas and suggestions
Makes process recommendations for improvements and service enhancements.
Experience Required :
3 to 5 Years
Vacancy :
2 - 4 Hires
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