Technical Support Consultant- Dot Net+hl7+cloud Job in Mindpool Technologies Limited

Technical Support Consultant 6538

Location Pune(hybrid)

Shift - rotational

JD:

Mandatory (must have) Skills:

• Strong team player collaborates well with others in multiple time zones; ability to share knowledge with team members
  
• Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work
  
• Good analytical and problem-solving skills.
  
• Basic Windows clustering & SQL Troubleshooting experience
  

Preferred Skills:

• Experience in reading and manipulating HL7 and XML.
  
• Hands-on experience working with HL7 Message types including but not limited to ADT, SIU, DFT, ORU, VXU, MDM, ORM
  
• Familiarity with SQL (SELECT, UPDATE, DELETE, INSERT statements)
  
• Knowledge of ConnectR, Mirth , CorePoint, Cloverleaf, or Rhapsody Interface Engines would be an added advantage
  
• Experience working with any US Electronic Health Records Application vendors and/or Lab on connectivity projects
  

Required Experience:3 - 5 years of relevant work experience.

Working Arrangements:US Shift

Job Responsibilities:

• Provide day-to-day support via an internal support ticket system tool. The candidate will be responsible for understating and fulfilling requirements based on SLA and the priority of tickets.
  
• Design, Develop, Test, Deploy and Support HL7 Integrations on Enterprise-level Interface applications
  
• Interact with customers via ServiceNow portal, Live Calls, Email, or Chat on the resolution of any interface-related update, fix, or implementation to ensure a satisfactory outcome for the client.
  
• Maintain high quality of delivery, provide regular updates to the customer, client leadership, and product team; Ensure all configuration, testing, and client communications are detailed in the appropriate ServiceNow case.
  
• Communicate with the product support management to improve on a current design or to identify possible problems with the design; Constantly learn, enhance skills and identify opportunities for process improvement leveraging a deep understanding of assigned work
  
• Stay abreast of current technology in products, design changes, and new products offered