Systems Engineer-ibm Clm Job in Microgenesis Tech Soft Pvt Ltd.

Systems Engineer-ibm Clm

Microgenesis Tech Soft Pvt Ltd. 4+ weeks ago

Apply Now

Save Job

Job Summary

Ownership of MBSE support Frontline Desk to address the Service Operations requests
16 5 monitoring of MBSE Infrastructure environment
Create CISM tickets based on the predefined standard cases
Documentation of Service cases and standard operation procedures
Contribution to the predefined Knowledge database on Sharepoint
Communication & coordination with different teams in India & Germany
Resolve user reported issues as per the agreed SLA
Assignment and coordination of CISM tickets to Level 2 & Level 3 support group

Experience Required :

5 to 6 Years

Vacancy :

2 - 4 Hires