Assistant Manager - Functional Assessments Job in Mercer

job detail:

About the Role:

We are based in Gurgaon and would be happy to meet the right prospects about the nature of our business and global opportunities around it. The candidate should be willing to join us immediately. Location: Gurgaon

Functional Area: Functional Assessments - Operations and Project Management

Education Qualification: Post-Graduate preferably MBA

Experience: 2-3 Years preferably having experience in assessments designing, content creation (MCQs, case based questions, etc.), e-learning background, project management

Key Responsibilities / Background:

Domain Assessments (Functional Assessments other than IT domain) The role requires one to work on designing assessments and working on reports as per the clients requirements in various functional areas, for example, Finance, Marketing, HR, Engineering, Statistics etc. The assessments can be used by the clients for various purposes, for example, recruitment of candidates (fresher s hiring, campus hiring etc.), learning & development, training needs identification and succession planning. These assessments are to be designed relevant for a specific job role, industry, geographies etc. and hence, the content (questions within assessments) is the most critical part of the entire project management. The role requires one to work on content management - getting content creation done through subject matter experts (SMEs), reviewing content internally for quality parameters such as logical correctness, relevance, criticality, etc. and managing feedback incorporation through SMEs. For example, content management in Sales assessment would require understanding of the sales concepts in Traditional Trade, Modern Trade, Key Accounts, Ecommerce, etc. through secondary search online, consultation sessions with experts, and thereby ensuring quality deliverables for content.

The role requires one to independently handle the projects (in many cases multiple small projects simultaneously) along with the entire operational work of assessments creation on platform, configuring reports, content upload, etc. required for completing the project and coordinating with different stakeholders (internal teams as well as clients).

The key roles and responsibilities one would be working on are:

Client Requests Management - Understanding/ taking ownership of the clients request for assessments designing and different use cases of recruitment, L&D, etc. Providing solutions for creation of functional knowledge assessments and configuring reports for analysis and decision making by clients.

Coordination with internal teams Should be able to reach out and coordinate with different teams within Mercer Mettl for content, product, technology and operations related work for smooth execution of projects.

SME (Subject Matter Expert) Management Explore new SMEs through different SME portals, example, LinkedIn, networking etc. and getting SMEs on-boarded for content creation/ review for functional assessments requirements. Managing the SMEs for content related work, invoicing/NDA and contract on a monthly basis, and ensuring great experience with partners while ensuring quality of deliverables from SME.

Content Management The most important and critical aspect to the work is taking ownership of content creation through SMEs, reviewing content for quality parameters, logical correctness, and upload while coordinating with operations team and maintaining the inventory of content for future reference.

Research and Development should have the urge to research and explore the innovations/awareness in functional/domain skills, the type of content and assessments in market and competition.

Skills:

-Excellent written and verbal communication (critical)

-Problem-solving skills (very critical)

-High learning agility (very critical)

-Attention to detail (most critical)

-Stronghold on MS Office, MS Excel (MUST)

-Knowledge of functional areas in an organization (Finance, Sales, Marketing, HR, etc.)