Financial Service Consultant Job in Max Life Insurance

Job Description

Position

Financial Service Consultant FSC SPARC (Service Points As a Revenue Channel)

Incumbent

New position

Department

Function

Reporting to

CSM (Customer Service Manager) SPARC

Band

5

Location

Team size (D/I)

Independent

JOB SUMMARY

Introduction:SPARC is a new initiative aimed at leveraging service touch points with existing customers to generate new sales. We currently have a service-to-sales (S2S) model in place for walk-in customers at our branches. However, there are many other instances and touch points, where we interact with our customers, which are not leveraged for generating sales such as financial payouts, service request, premium reminder calling etc. Total volume of such touch points is ~3-4 lacs per month hence there is enough revenue potential in these touch points due to which SPARC has been conceived.

This position will be responsible for customer service, retention and sales to existing MLI customers through relationship building.

KEY RESPONSIBILITIES

A.Customer Service/Retention through relationship management

Establishing and strengthening relationship with allocated customer base

Collection of due premium from customers

Collection of additional document requirement related to reinstatement

Resolve simple and easy service request of customers.

Receive and log complex service request of customers in system.

Provide appropriate advice to customers to continue existing policies.

Generate interest of the customer to buy another product post providing proper service.

B.Cross sell / Up sell

Work on every lead allocated from HO team

Identify financial goals of customers and provide financial planning assistance.

Pitch products as per need of the customer

Convert leads into new sale.

Measures of Success

Execution measures

Collection of due premium as per target.

Service resolution percentage/TAT

Meet cross sell/up sell business targets

Customer satisfaction score

Key competencies/skills required

Building relationships ability to influence customers

Building collaboration

Detail-oriented

Customer centricity.

Key Relationships Management (Internal /External)

Internal :Head of SPARC, Field Ops, Training, HR

External:Customers

Desired qualification and experience

Graduate in Management

Must have a minimum of 1+ years experience.

Experience in managing customer relationship

Knowledge of Insurance sales and related processes