Deputy Manager - Customer Advisory Team Job in Max Financial Services Limited

Job Description

Job Description

Position

Deputy Manager

Incumbent

Department

Human Resources

Function

HR Distribution ( Non Agency)

Reporting to

Senior Manager

Band

5B

Location

Pune

Team size (D/I)

Individual

JOB SUMMARY :-

The incumbent shall be responsible for the end to end business HR delivery for the zone assigned to him/her. Shall be responsible for driving and managing all local level HR initiatives/employee engagement agenda and activities. Further responsible for recruitments/selection and on boarding for the respective channels.

KEY RESPONSIBILITIES:-

Recruitments and Selection:

Responsible for recruitment and selection of frontline sales people.

Identifying low cost hiring sources

Ensuring a robust manpower pipeline to take care of existing as well as expected vacancies.

Tracking of hiring to ensure year end manpower plans are met.

Joining & On-Boarding:

Responsible for smooth on-boarding of new hires

Ensuring timely generation of Emp Codes

Ensuring timely generation of appointment letters

Coordination and ensuring attendance for HR Induction and orientation program.

HR Operations:

Ensuring proper and complete documentation post selection of candidates.

Collection of all reqd pre-joining documents.

Collection of Joining kit/post joining documents from the candidates.

Ensuring timely dispatch of Joining KITs to HO.

Leave and Attendance management for new joinees

HRIS:

Required to maintain various HR MIS related to Hiring/Sourcing/Funnel/Employee engagement/attrition etc.

Publishing HR dashboards and attrition analysis data to business stakeholders.

Query and Grievance Management:

As HR SPOC, responsible for managing employee related queries and their resolution.

Ensuring proactive employee communication on process and policies.

Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances.

Track employee escalations and take proactive steps to control escalations.

Exit Management:

Keeping track of all exits happening within the zone

Conducting exit interviews of Front line sales employees and doing attrition analysis.

Timely inputs to HR Ops team for Stop salary and processing of F&F Settlement.

Staffing:

Managing vendor payment and liasioning with HO for the same.

Manage IJP roll out and closure on system, send regret and congratulatory mails.

Drive sourcing through Employee referrals and Portals

MDP:

Responsible for collating the MDP nominations for the Zone.

Tracking & ensuring 100% adhrerence to the nomination

Coordinating Bhandan logistics, nomination etc.

Engagement:

Connect up with top & bottom FOS

30 Days & 90 Days Feedback needs to be collated

.

CARS Management:

Salary Issues

Incentive

CMOB etc

.

Key SKILLS:

1.Strong Communication and Relationship Management skills

2.Ability to influence and align

3.High Process Orientation

4.Strong Analytical skill

5.Strong business understanding

Measures of Success:-

Talent Management ,Cost & Productivity:-

1. Hiring of FOS within agreed TAT
3. Source Mix

Culture & values:-

1.EDAP execution as per TAT
2.Team Awards/Torch Bearers Nominations etc

HR Operation

1. TAT For ECODE, F&F, Form Section
2. TAT forCase Closure as per Matrix

Engagement & Connect:-

1. Driving Kenexa Employee Engagement Survey
2. MDR Coverage
3. Engagement Calender Execution

People Agenda:-

TAT & Process Impact