Ms Dynamic Crm Support Engineer Job in Matsyaa Infotech

Ms Dynamic Crm Support Engineer

Matsyaa Infotech 4+ weeks ago

Chennai, Tamil Nadu
Not Disclosed
Full-time
Permanent

Apply Now

Save Job

Job Summary

Our Client, a Global Leader in IT services for Communications Industry. Headquartered in Chennai, has delivery centers in America, Europe, India, and Africa and is an ISO 9001:2008, ISO 27001:2013 organization. This is a support role for Microsoft Dynamics CRM, ideal candidate should work as a primary administrator for Microsoft Dynamics 365, supporting all staff users

Duties and Responsibilities

Investigation and resolution of support issues
Responding to and supporting CRM queries
Prioritizing and managing open cases.
Identifying the latest trends and report accordingly
Keeping up to date with the software/patches.
To carry out other additional support duties that may be required.
To attend regular training to develop appropriate knowledge and skills
This job description is not exhaustive and may be adjusted periodically after review and consultation.
You will also be expected to carry out any reasonable duties which may be requested from time-to-time
Strong in Supporting MS D365 for the CRM module
Strong in MS SQL scripting and reporting.
Should be flexible to work on both Dev and support areas.
India / UK Shift to be followed on a need basis.

Qualifications:

The position requires a minimum of 3 to 6 yrs of experience with supporting/maintaining a CRM system and providing application support. Experience with Microsoft Dynamics 365 CRM.

Experience supporting applications such as SharePoint and other business systems is preferred.
Strong working knowledge of Microsoft s Office suite including Word, Excel, Outlook and PowerPoint, as well as Adobe Acrobat.
The position requires strong customer service organization, project and time management skills. Must be able to manage multiple, competing priorities and deadlines effectively.
Bachelor s degree in a relevant technical discipline is favored however can also be substituted with other relevant courses of study, certification, and experience.

Experience Required :

3 to 6 Years

Vacancy :

2 - 4 Hires