Customer Success Manager Job in Material Depot
Customer Success Manager
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
# Responsibilities - Assist users with any requirements they may have with the platform From how-to-use guides in, finding materials, helping process orders and/or payments, and any other requirements they may have while also creating and maintaining a daily report of these activities. - Making active recommendations to optimize the platform as per user feedback or any changes as may be required to enhance the customer experience. - Help users leverage Material Depot platform for all their requirements including queries regarding our offering, about their products, maintenance and upkeep of the data and any other requirements - Provide accurate and thorough information to customers by using the right practices & tools and also by following the right communication procedures, guidelines, and protocols. - Ensure all tickets and complaints raised by customers on all sources are attended to on time, provided with appropriate solutions/alternatives, and follow-ups are made to confirm resolution. - Establish and maintain records of all customer interactions; process the customer accounts and file documents from time to time. - Build value-based relationships with customers through open and interactive communication # Requirements - Prior experience in a customer facing role. - Managed customers across different segments in the past and knows how to manage them - Excellent written and verbal communication skills - Detail Oriented - Great communication skills and a proven ability to work as part of a tight-knit team - Interest in building high value digital products and tools for a community - Education in architecture or design related domains will earn brownie points - Working knowledge of MS Office suite (Excel, Word) #
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