Principal Technical Program Manager Job in Mastercard

The Role: What s it all about and what we expect you to do day to day Proven experience of enabling a global team to mature in Lean product management, Lean management and DevOps based modern product engineering practices. Helps the team improve and take responsibility for their actions; facilitates/coach the team retrospective/ceremonies. Teaches problem-solving techniques and helps the team continuously improve Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets. Leads by provided coaching and frameworks for backlog definition and grooming Maintains the definition of done for multiple teams. Synchronize the cadences across domain teams. Leads implementation of practices and learning from active participation in guilds. Close collaboration with the product management to keep the backlog healthy, groomed and purged. Define and organize the work, outline tenets, analyze data, drive performance improvements, and influence resource allocation for all stages of execution Trusted to operate with complete independence and focus on ambiguous areas. Creates the correct sense of urgency for delivery. Identifies and fills gaps between regions, architectures, and organizations. Work sets the example for others to follow. Manages escalations (is escalated to). Understands the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently and independently represent team s services. Manages across the portfolio assessing business/technical trade-offs while working across organizations for ways to align teams, technologies (i.e. the infrastructure used to build/deploy/operate services), and organizations into approaches that optimize organizational structures and operating mechanisms. Adept at building consensus and leading resolution of contentious issues. Communicates complex issue and decision in clear and concise summaries to all types of audiences. Communications are instructional (i.e. provide insights and lessons learned). Drive mindful discussion with business and technical stakeholders that lead to timely decisions Drives simplification in complex architectures/integrations to enable speed of delivery within a program area. Knows when additional technical guidance is required (i.e. from principal engineers and SMEs). May be considered an expert in a particular technology, product, or domain. Business outcome may be defined, program/product/technical strategy is not. Embraces ambiguity and confusion as an opportunity to step up and drive clarity of execution across the board. Decomposes complex processes into simple straight forward solutions. Force multiplier - educates the larger TPM and engineering community on best practices within (organization, location, program). Contributions are noteworthy and recognized across Mastercard (i.e. bottleneck reduction, engineer efficiency, product quality)