Customer Success Manager Job in Maropost

About Maropost

Interested in working for Canadas4thfastest growing tech company as named by Profit 500?!

Maropostis looking for a Customer Success Manager to join our Customer Success team at Mohali office.Ifyouwant to work with other brilliant peoplein an extraordinarywork cultureand are eager to learn (and have fun) along the way. Then,Maropostis the place for you

Maropost is the only unified customer engagement platform designed from the ground up that connects companies with their customers at every step of their journey. Providing a single customer view, Maropost creates unified, personalized customer experiences, helping brands increase conversion and brand loyalty. Pairing white-glove service with industry-leading technology, Maropost makes customer engagement easy. Headquartered in Toronto, Maropost was named Canadas 10th fastest-growing company by Canadian Business in 2019 and ranked #159 on Deloittes North America Fast 500 growth index in 2018. Recognized as a G2 Leader, Maropost is trusted by brands like DigitalMarketer, New York Post, Mercedes-Benz, and Yext.

About the Position

Maropost is looking for a client-focused and detail-obsessed individual to join our Mohali office. If you're passionate about Customer Success, want to work with other brilliant people, and are eager to learn(and have fun)along the way, Maropost is the place for you.

Reporting into our Customer Success Lead, our Customer Success Manager is responsible for the adoption, advocacy, retention, and growth of Maroposts customers. The Customer Success Manager will be responsible for aligning customer objectives and goals to a success roadmap, advising on digital marketing best practices, and ensuring executive alignment to drive client happiness. The key success metrics in this role will include customer health score, product usage/adoption, retention, growth & advocacy.

Your Opportunity

• Own and oversee the customer for the entirety of their journey with us. You will proactively drive adoption, platform optimization and organizational alignment.
• Conduct regular business reviews, aligning your customers and our internal teams to achieve stated objectives.
• Act as a marketing/industry expert to your customers, advising them on best practices and how others are leveraging the Maropost platform to achieve amazing results.
• Ensure account issues are resolved quickly, leveraging or escalating to resources from across the company as needed.
• Act as the voice of your customers compiling their feedback and advocating on their behalf for platform improvements.
• Build customer loyalty and advocacy.
• Provide amazing, consistent and timely client communication.

What You'll Need to Bring to Maropost

• 2+ years relevant work experience in a customer-facing, customer success, account management or strategic role. SaaS experience preferred.
• Strong knowledge of the digital marketing space, and a passion for marketing technology.
• Demonstrable experience in managing accounts and exceeding customer expectations.
• Experience delivering revenue numbers and producing accurate forecasts.
• Ability to work independently and in a strong team environment, executing on a strategy while taking advantage of opportunities to be creative.
• Driven nature with a desire to take on challenges and additional responsibilities.
• Excellent business acumen, communication, presentation and negotiation skills.
• Flexible and adaptable to the Startup environment
• Passionate about customers and providing a world-class customer experience
• Highly organized and detail-oriented
• Familiarity with Zendesk, Gainsight or Salesforce
• MUST be able to travel to the United States for client meetings

Equal Employment Opportunist:

Maropostis deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. Therefore, we invite applications from marginalized and equity-seeking groups.Individuals seeking employment atMaropostare considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please feel free to alert us of any accommodationsvia

COVID Notice:

Due to COVID-19, most of our employees are working from home. Weve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know were all in this together.