Salesforce Technical Consultant - Managed Services Job in Makepositive Ltd

Key Responsibilities

• Work directly with clients
• Managing live, operational Salesforce environments
• Promote best practice, innovative solutions to business-as-usual challenges
• Deliver changes, enhancements, developments, fixes and often, a backlog
• Work directly with Salesforce Premier
• Where your clients have Premier, you ll designate work to Salesforce Premier and manage the delivery of this work
• Raise tickets for Salesforce Premier, manage and report on their progress
• Get involved in Dev Ops
• Own (or assist with) release management across your client portfolio
• Provide assistance as required outside of your client portfolio
• Roadmapping and Success Metrics
• Deliver against Success Metrics and roadmaps process for your clients
• Work with MS Service Manager to ensure that regular service reviews are a success
• Joining up StayPositive and makepositive delivery functions
• Onboarding and knowledge transfer participation
• Support the development of Managed Services
• Contribute to the evolving proposition and processes

Skills Knowledge and Expertise

• The ability to build and maintain strong relationships remotely, establishing trust, influenced by being able to talk compellingly from experience implementing and maintaining Salesforce across a wide variety of industries and business sizes
• Strong core Salesforce technical skills and a good level of knowledge of config, code and when it s best to use either
• A good level of experience in three or more of the following: Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, Pardot, Field Service Lightning, CPQ, Einstein, Tableau, Mulesoft
• Dedication, integrity, a passion for smashing targets and performing brilliantly, a desire to achieve, grow and learn
• Can-do, proactive and positive attitude, driven to mentor and support others
• The ability to manage yourself and your time effectively to achieve results

• Customer Satisfaction
• Best practice solutions as reviewed by peers/seniors
• An excellent rapport with your team
• Managing customer utilization within a budgeted range
• Achievement of planned certifications and training over the year
• Contribute to Employee Satisfaction, measured through our feedback tool

Benefits

• Friendly, talented, collaborative and entrepreneurial teams
• A generous training budget
• 25 days annual leave + 1 additional day for every 2 years of service
• 2 volunteer days and volunteering opportunities
• A fun office environment: regular socials, fresh fruit, breakfasts and drinks

About makepositive