Customer Support Advisor Job in Maestro Placement Consultancy Services
Customer Support Advisor
Maestro Placement Consultancy Services
4+ weeks ago
- Tiruchirappalli, Tiruchchirappalli, Tamil Nadu
- Not Disclosed
- Full-time
- Permanent
Job Summary
Qualification : 10 + 2 / Graduation degree in any discipline
- Manage all customer interactions as rostered within parameters
- Demonstrate ownership on calls when contacted by customer
- Respond to all customers in appropriate tone and language
- Offer a solution-based approach for all customer interactions
- Educate the customer at every given possible opportunity
- Ensure updation of product, system, process and policy knowledge
- Adhere to rostered timing, scheduled shifts and activities
- Capture customer details and data relevant to the call or service
- Resolve customer queries within agreed timelines
- Manage outbound campaigns as per business requirement
- Increase, develop and retain customer base through relationship building and service
- Follow all contact center policies, procedures, code of conduct and legislative requirements
Qualification : 10 + 2 / Graduation degree in any discipline
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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