Customer/driver Support Executive Job in Lynk

Summary

This role will be responsible to handling all inbound calls related to inquiries and issues.

Roles & Responsibilities

Answer calls from LYNK customers and drivers thoughtfully and courteously to provide information about LYNK services, take/cancel trip booking orders, or obtain details of complaints.

Keep records of customer/driver interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer/driver grievances or special requests to designated teams for further investigation.

Requirements

Must have worked in voice-based process for a minimum period of 1 year.

Must have excellent written and oral communication skills.

Must have the ability to communicate and interact with people from diverse ethnic and educational backgrounds.

Must have customer service orientation and excellent interpersonal skills.

Should be good in accurate logging and record keeping.

Should be a logical thinker with active-listening and problem-solving skills.

Should be flexible and willing to work in different work-shifts.

Should be able to manage volatile & stressful situations and difficult callers courteously.

Should be technologically proficient and comfortable to work on MS Office tools.

Multilingual would be an added advantage.