Ind_specialist Job in Lowes Services India Private Limited

Job Summary: The Specialist role focuses on managing the operations and support the supervisor in all operational activities. This includes and not limited to managing the daily volumes, processing and controlling the critical activities, Team trainings and procedures management, planning and analysis of team performance data and operational statistics, managing vendor inquiries and their invoices, building relationship with vendors and other key cross functional stakeholders within Lowes Pro Supply (LPS). The successful candidate will be an individual who has the ability to identify and support process improvement initiatives for process, while being able to dive deep into areas of opportunity and develop solutions and processes towards improvements. The specialist needs to focus on cross-functionality within different sub-processes within LPS. Roles & Responsibilities: Core Responsibilities: Process ownership and delivery of the process KPI's, to ensure consistent performance and adherence to the business KPI's and operational procedures. Meet the assigned deliverables of processing on multiple type of invoices and ensure to meet the productivity goal of 100% for self and the team. Managing the emails in process GMB's and ensuring that we close all pending items on daily basis. Serves as subject matter expert and represent on behalf of the team, support Ops Lead in handling disputes/critical issues, and encourage the team to performance better. Managing the amendments in the DTP's (Operational procedures) and communicate the important information s to the team members via huddles, weekly meetings, emails, etc. Managing monthly data. Prepare and publish monthly dashboards and other reports of business clients and partners. All process related trackers to be updated as per timeline defined for each of the trackers by the ops lead/management team. Strong orientation towards analyzing team/process performance and recommend improvements to the existing procedures, trainings, systems etc., as and when required. Planning of workload/workforce management and propose on the cross functionality in the process, to achieve the deliverables during high volumes on backlog situations. Working on the quality parameter of the process and providing the assistance to the team on critical/operational issues and establishing good protocol within team, to drive better efficiencies. Support in Business process re-engineering, Simplification and Standardization, increase autonomy, Alliance Synergy, Benchmarking, Support supervisor in compliance related data, Learning academy, Domain training, new joiner training etc. Maintaining a good communication bridge between various stakeholders and team for efficient workings. Follow the escalation matrix and keeping the ops lead/managers informed on all process changes/escalations in advance. Maintaining the required governance with stakeholders and business partners and providing the backup to ops lead/managers during operational connects. Train the New joiners and existing team members to fill the workforce workload gap. Encourage team member to be part of small working groups like fun committee & extracurricular activities. Actively participate and Support business initiatives in driving the projects for the Org. Participate in department/company level projects and initiatives - Lead and Drive the assigned projects efficiently. Automation / RPA ideas/ Process standardization or process autonomy and close minimum 1 process improvement/automations Years of Experience: 5-7 years relevant experience OR Relevant work experience in Finance and accounting, invoice processing, accounts payables or P2P roles for total of 5 +year experience in lieu of education. Experience in reporting and working on large data sets and procedure enhancements. Experience in vendor statement reconciliation and reconciliation of GL accounts and procedure enhancements. Education Qualification & Certifications (optional) Bachelor s Degree BBA, B. Com, Operations Research or Related Field Skill Set Required Primary Skills (must have) Experience in managing the business partners and assisting the supervisor in taking decision in smooth operations. Experience working with Excel and other data/reporting tools. Demonstrated experience in working on team efficiency data, management of generic inboxes, process knowledge and procedural updates. Excellent writing and communication skills, including the ability to develop process documents for presentation to management. Excellent problem-solving and time management skills Prior project management experience Basic AP accounting knowledge Secondary Skills (desired) Experience in automations/RCA Experience in assisting the ops lead and working on accounting data analysis can be an added asset.